Loss Prevention Coordinator

Toronto, ON

High Tide Inc., the fast paced, growing, and highly successful cannabis retail is seeking a Loss Prevention Coordinator. Reporting to Manager, Loss Prevention. This is a critical role in High Tide’s continued success and growth.  

The Loss Prevention Coordinator is responsible for investigating preventable loss in our retail stores in GTO (Greater Toronto area) and carries out store audit procedures. The ideal candidate is highly reliable, demonstrates ethical and safe work practices, has a high level of discretion and is passionate about loss prevention initiatives. The successful candidate will live in the Toronto area and be able to drive to our many stores in this geographical area and you will work flexible hours to accommodate hours of operations for stores. In this role, you will embody our value of Doing The Right Thing by protecting People, Assets, and Brands, You will in an energized, fast paced environment focused on creating a safe environment for our employees, teams, and customers; this is critical to driving our brand power, enduring customer relationships, and exuding our commitment to team and values. You are charged with identification and mitigation of external theft and fraud trends within a specific market and group of stores.

Specific Responsibilities:

The role is accountable for the following:

  • Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets.
  • Audits our current POS system (Point of Sales System) by store to identify issues.
  • Monitors inventory to identify issues at store level.
  • Investigates suspicious customer and/or employee activity remotely via CCTV (camera).
  • Conducts periodic audits to confirm video surveillance systems are working properly.
  • Works with finance team to ensure cash is accounted for both in the back end and in the POS system.
  • Develops and implements policies and procedures to prevent theft at point of sale or inventory storage areas.
  • Conducts remote audits via CCTV for a variety of different investigations, then prepares reports on the findings of the audit.
  • Researches, suggests, and implements additional security measures.
  • Assist with other duties as required.

You will be a great fit for this role if you have:

  • Business Management Certificate or Degree.
  • Valid Driver’s License.
  • CannSell Cannabis License.
  • Management or leadership experience in a cannabis environment would be preferred.
  • 1 – 3 years of experience in retail loss prevention, security, or law enforcement.
  • Strong communicator.
  • Customer service driven.
  • Knowledge of retail operations and loss prevention strategies and procedures.
  • Strong analytical and problem-solving skills.
  • Working knowledge of the criminal code.
  • Proficient with Microsoft Office Suite or related software to prepare reports and documentation.

About Us:

High Tide Inc. is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world's most powerful plant. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including:

Bricks & Mortar Retail: Canna Cabana™ is the largest non-franchised cannabis retail chain in Canada, with 162 current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba and Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in Canada.

Retail Innovation: Fastendr™ is a unique and fully automated technology that integrates retail kiosks and smart lockers to facilitate a better buying experience through browsing, ordering and pickup.

E-commerce Platforms: High Tide operates a suite of leading accessory sites across the world, including Grasscity.com, Smokecartel.com, Dailyhighclub.com, and Dankstop.com.

High Tide consistently moves ahead of the currents, having been named one of Canada's Top Growing Companies in 2021, 2022 and 2023 by the Globe and Mail's Report on Business Magazine and was ranked number one in the retail category on the Financial Times list of Americas' Fastest Growing Companies for 2023. To discover the full impact of High Tide, visit www.hightideinc.com


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